Legal Identity
choosemyhotel.com, registered in England & Wales No. 5234081 at 1 Old London Road , Hemel Hempstead , Hertfordshire HP3 9SQ (VAT No. 845 6603 12). These terms and conditions form the basis of your contract with us. The contract shall be governed in all respects by English Law and shall be subject to the exclusive jurisdiction of the English Courts.

Accommodation
Confirmation of an accommodation booking is subject to written confirmation, and appropriate payment being received by us. The accommodation we reserve is exclusively for that of the persons named and numbered on the accommodation voucher. Unauthorised occupancy may result in refusal at reception, and re-accommodation is at the expense of the client. We also reserve the right to terminate the contract without compensation or refund if a clients behaviour is causing annoyance or damage to property or persons whether company, property, employees or other clients. Bedbrokers will accept no liability in circumstances such as these.

Payment
Accommodation reserved within ten weeks of the travel date should be paid in full, unless a separate agreement is in place. Accommodation reserved outside ten weeks can only be secured by a 25% deposit, unless a separate agreement is in place. It is expected that the final balance should be settled no later then ten weeks prior to departure, no reminders will be sent, and any balances which remain outstanding nine weeks prior to departure will be cancelled without further reference to the purchaser.

Insurance
It is a condition of booking with us, that all clients are to have adequate holiday insurance. We recommend that any cover should at least include cancellation for medical reasons and the cost of any assistance required overseas.

Special Requests
Special requests are as such; but wherever possible we will endeavour to fulfil special requests, however NO GUARANTEE CAN BE GIVEN, and no accommodation reservation will be conditioned on the satisfaction of a special request.

Elderly, Infirm or Disabled
choosemyhotel.com do not specialise in providing accommodation for the Elderly, infirm or disabled. We can only provide information or any opinion on the suitability of a property. Many properties provide rooms especially adapted, however they must be requested well before arrival. Please refer to special requests.

Alterations Made By choosemyhotel.com
In the unlikely event we are forced to make any material changes to your reservation, you will be offered an industry comparable or superior standard, if this is not acceptable you will be offered a full refund on your cancelled accommodation only. If the alternative offered is of an inferior standard or a significant change of location, you may be offered compensation. In unavoidable circumstances we reserve the right to change your accommodation upon arrival in resort, providing this alternative is of a comparable standard and does not significantly change location.

Alterations / Cancellations Made By Client/Agent
If you alter your reservation, an administration fee of £20.00 per person will be levied. Alterations made within 4 weeks prior to departure may involve a 100% cancellation charge. In the case of a cancellation, we must receive written notification. Cancellation outside four weeks will only forfeit the deposit, inside four weeks we reserve the right to charge 100%.

Force Majeure
We regret compensation will not be paid if your reservation is cancelled or disrupted due to reasons of ‘force majored', ie war or its threat, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions.

Problems And Complaints
If you have a problem or complaint, please bring it to the immediate attention of the Hotelier, and telephone the client help line provided by us. This will give us the opportunity to rectify any situation immediately, thus minimising the inconvenience to yourselves. Most problems can be rectified immediately, but should they persist, you should obtain a complaints form from reception, or notify the supplier in writing. A copy of the complaint form should be kept until you return to the UK , and providing you have followed the correct procedures, full details together with the complaints form should be forwarded to our Head Office no later than 28 days after the date of your return to the UK . Overseas Hoteliers and suppliers frequently refuse to entertain any complaint not notified in resort, failure to comply with the above procedures will make it difficult or impossible to pursue the matter or secure compensation on your behalf. We do not accept liability for any clients not following these procedures.

General Information

Apartments & Hotels
The rating of apartments and hotels are set by local tourist authorities, and cannot be compared to that of UK ratings. Sufficient basic items are supplied, though kettles, teapots, irons and ironing boards are rarely supplied. Maid service does NOT include washing dishes or making beds. In some private apartments, cleaning and linen service maybe limited and towels may not be provided. Some hotels and apartments charge a refundable security deposit. Please check prior to departure.

Building Work
This is as common overseas as in the UK , if we are aware of any such work, which may reasonably be considered to effect the enjoyment of your holiday, we will advise you accordingly